Refund policy

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase (digital or physical).  Only our items purchased directly from Teetot.com are eligible.

REDO Returns (with purchased return insurance) 

If you've taken advantage of our REDO service for free returns/exchanges/refunds you can begin the process by clicking HERE. 

Standard Returns

To start a return, you can contact us at hello@teetot.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@teetot.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If the return is for reasons other than damage or error on the part of Teetot we may refund all but the cost of the return label, or you can choose to purchase your own shipping.